Home 2 suites hilton ft worth texas10/28/2023 ![]() ![]() At every turn, they have acted like I had just reported ants in the room instead of bed bugs, which are a public health hazard. The way I have been treated by management since I reported the bed bugs has been abysmal. I finally called the corporate number and received an inadequate email response from the front desk, in which my concerns were dismissed. I emailed the general manager and received one follow up email, but any additional emails I sent went unanswered. However, on check out, I was again told that the manager was unavailable and that the only way I could contact them regarding my experience was via email. I asked to speak to the manager several times and was informed that I would be able to speak to the manager when I checked out regarding this issue. The new room had a leaking pipe under the sink and a partially working air conditioner. I immediately reported the bugs to the front desk and was moved to another room. On further inspection in the morning, I found several other bed bugs in and around the bed. The first night, I found a bug near the bed. If I were in need of a wheelchair accessible room, I am sure this place would be able to accommodate because my room was basically already there. ![]() Otherwise, I am absolutely no fan of the mattresses used here, and neither is my athletic wife. I think housekeeping here is superb and better than anywhere I have ever stayed. With the exception of the swimming pool, everything in this hotel appears to be quite clean. By the time we returned to the hotel 5 hours later, everything had been cleaned. I also saw pieces of shoe on the stairwell floor. The amount of dirt and debris falling from their clothes was noticeable and made a trail in the hallway. They looked like construction workers based on how they were dressed. When we came out, we encountered other people coming out of a room. I wanted to call management's attention to one particular item: 2 days ago after check-in, we went to our room and were there for a bit. By 7am, the breakfast area is hopping, once again, very very similar to Residence Inn's hot breakfast line. Good job front desk! By the looks of the parking lot, this place was full last 2 nights. Wow, I had never made a call like that before. I called the front desk and they put a stop to it immediately. First night it sounded like the gymnastics team was performing floor tumbling routines in the room above us. The room we were is very much similar to a king bed suite at a Residence Inn. This is my first time at Homewood suites. These reservations were made on my behalf by someone else. I am typically one who stays at Marriott. We stayed for 2 nights, in town for a family reunion. Thank you Homewood Suites for all you have done to make our stay comfortable and peaceful during our time of bereavement. Once again the friendly, kind and professional staff would keep this hotel on my family’s go to list when visiting under better circumstances with my Texas family. We asked for late check out but was not able to be accommodated which was fine because check out was 12pm, which was plenty of time. The beds were very comfortable and appreciated after a large funeral service. Breakfast every morning was well done and delicious. Because we arrived on a Wednesday we were treated to a light dinner with wine, which was lovely. We heard the deep and loud barking of a dog above us but because we left our fur babies at home, it was oddly comforting. It was very peaceful in the hotel for us. We could not get the highest floor but the 3rd floor was close enough. The front desk was friendly and very accommodating. We wanted to be away from the elevators on a high floor. Our family was visiting Fort Worth for a funeral. Barcelo Bavaro Palace All Inclusive Resort.Wyndham Grand Cancun All Inclusive Resort & Villas.Hilton Grand Vacations Club on the Las Vegas Strip.Hotels near International Beauty Academy.Hotels near University of North Texas Health Science Center.Hotels near Texas College of Osteopathic Medicine.Hotels near The Art Institute of Fort Worth.Hotels near Fort Worth Beauty School Inc.Hotels near Everest College-Fort Worth South.Hotels near The College of Saints John Fisher & Thomas More.Hotels near Ogle School - Fort Worth, TX.Dallas/Fort Worth International Airport Hotels.Hotels near Six blades Jiu-Jitsu Fort Worth.Autograph Collection Hotels in Fort Worth.InterContinental (IHG) Hotels in Fort Worth.Homewood Suites by Hilton in Fort Worth.Homewood Suites by Hilton Fort Worth West at Cityview, TX Rooms.Homewood Suites by Hilton Fort Worth West at Cityview, TX Pool.Homewood Suites by Hilton Fort Worth West at Cityview, TX Features. ![]()
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